Mood: down
Topic: Chile
LAN bumped me from the first leg of the flight and there were no options to connect (well they offered to fly me to Cordoba where I could get a bus to BA)...I remain in SCL.
The situation at the airport was very confusing because it was evolving and still is I think. Found the correct line after 15 minutes of searching. There was a very long hot wait and then a burst of action. A LAN rep told us that the main tent was too crowded and we would need to follow her to get our boarding passes so we followed her to a secure area normally requiring a boarding pass to enter. She vanished after a short while. We ended up being isolated. The boarding passes were all issued to those who did not follow the LAN rep (only those who arrived later, or who had gone into the tent earlier). A new LAN rep revealed our fate and offered to fly us to Cordoba. She took names and ID numbers and vanished. Never saw her again. A new LAN rep offered to rebook me the next day. She vanished and we never saw her again.
We asked about Delta boarding and were told to wait for an announcement expected ca 6:30pm but were told we were in the correct place (still the secure but outside area). Then we saw a line materialize--these people had Delta boarding passes! A security person checked the manifest, saw Ida Lee's name and said he would get a boarding pass. He never was seen again. A second security person, who overheard our plight, examined her passport and offered to get a pass. He vanished with the passport but Ida Lee chased him down. He shouted at her for following and threw the passport back at her. Still Delta folks with boarding passes streamed by. Finally we found a senior Delta agent who left and actually did return with a boarding pass and off Ida Lee went. She was able to leave on time by the skin of her teeth. Delta was also not so overwhelmed as LAN of course. She has arrived in the US now.
I was completely drained by the whole 8 hr experience. I just took a taxi back to the apartment so I'll work from Santiago and join the meeting by whatever arrangements Koh-Ichiro has enabled.